Inspire HR stopped syncing to Samsung A11

[JPW062]

Inspire HR

Samsung A11

I received this phone in October and my fitbit had no problem connecting to it for two weeks, then it stopped syncing.

After trying a few simple restarts, turning Bluetooth on and off, etc. I tried the following.

I have tried:

1. Remove your Charge HR from your account.
2. Log out from the Fitbit app and restart your phone.
3. Restart your tracker following @AlejandraFitbit's instructions.
4. Log back in and setup back the Charge HR.

I then tried this process over, but instead of logging out of my fitbit app, I completely uninstalled and re-installed the app.

It can find the Inspire HR to tell it to display the 4 digit code, but then it gets hung up on syncing.  I have let it sit for over an hour.  This is non-sense.

Moderator edit: subject for clarity 

[JPW062]

I repeated the uninstall process and was able to link to my phone and it sync'd once, but now it won't re-sync.

[LiliyaFitbit]

Welcome to the Fitbit Community, @JPW062.

I am sorry to hear your Inspire HR stopped syncing with your Samsung A11. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. I appreciate the information that you were able to set up your tracker and sync it. If you continue experiencing difficulties with syncing, please follow the complete troubleshooting instructions at Why won't my Fitbit device sync?

Let me know how it goes, I'll be around.