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Inspire HR stopped syncing to iPhone

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‎06-20-2021 03:32

‎06-20-2021 03:32

On Thursday, my Inspire HR stopped syncing seps, activity, and sleep to my iPhone.  I have tried all the trouble shooting suggestions - force quitting the app, restarting the fitbit, checking to make sure everything is up to date, shutting down blue tooth, removing and reinstalling the watch in the app, Disconnecting the device and pairing it again, etc. However, nothing seems to fix it.

 

I have notice that the steps will show at various times during the day but once I sleep overnight all information from the previous day goes away.

 

is this the same issue with Android devices that you are working on or is there something else I can do to fix it?

 

Angie

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‎06-21-2021 06:12 - last edited on ‎02-10-2025 11:08 by Fitbit Moderator

‎06-21-2021 06:12 - last edited on ‎02-10-2025 11:08 by Fitbit Moderator

@Angie12345 Welcome to our Fitbit Community. I totally understand how you feel about the syncing issue that your Inspire HR has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

JuanJo | Community Moderator

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