Inspire HR stopped tracking HR yesterday, today won't pair

[CascadesCA]

Hi -- My two-week old Inspire HR stopped tracking my heart rate yesterday afternoon.  This morning I restarted the device.  It worked but the time was off by around 8 hours and wouldn't sync with my phone.  I unpaired it and now when I try to re-pair it gets to the "Found it!" page, then just spins indefinitely.  Any ideas?  I've restarted my phone several times, turned on and off bluetooth, etc.

Thanks --

Amy

[AlvaroFitbit]

@CascadesCA Welcome to the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your Inspire HR not syncing nor recording your heart rate. Happy to hear that the restart helped with your heart rate. Regarding sync/setup issue you can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[CascadesCA]

Working! Thank you!

[AlvaroFitbit]

@CascadesCA thank you for the update and sorry for the delay in mine.

Really happy to hear that your Inspire HR is now working after following my previous suggestions. Also thank you for confirming this as it may help other members in the same situation.

Happy stepping and stay safe.