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Inspire HR stopped tracking Sleep and HR

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‎03-20-2020 11:33 - last edited on ‎04-10-2020 11:00 by Moderator Alum

‎03-20-2020 11:33 - last edited on ‎04-10-2020 11:00 by Moderator Alum

After the last update, I removed app and re-installed. Also removed tracker and added as new to get it all working again. 
Since last night heart rate and sleep is not tracking at all. I have gone through the steps above, but it is still not working. It will show yesterdays resting heart rate and only current heart rate. No graph or details. 
Sleep for last night not showing at all. Not even the simple view. 
Any advise greatly appreciated. 

 

Moderator edit: Subject for clarity

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‎04-10-2020 10:59

‎04-10-2020 10:59

Nice to see you again on the Community Forums @M-Asp. Sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

 

I appreciate the time you've taken to report the issues with sleep and heart rate details. You did a great job trying those steps on your Fitbit app and with your Inspire HR. Sorry to hear this didn't work. I've requested a case for you, our team will be contacting you via email. In the meantime, you can restart your Fitbit Inspire HR and give it a try one more time. 

 

Let me know if you have questions about it. 

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