04-01-2021 14:56 - last edited on 04-02-2021 11:55 by LiliyaFitbit
04-01-2021 14:56 - last edited on 04-02-2021 11:55 by LiliyaFitbit
My 15 month old HR just died today. The screen flickers for a moment and then goes black. It won't stay lit and does not respond to my attempts to scroll. It's syncing, however it isn't tracking anything.
It's dead. I plugged into the charger, and turned it off/on. But it is not resolving. I checked the app and it's up to date.
What can I do. warrantee??
Moderator edit: subject for clarity
04-02-2021 11:54
04-02-2021 11:54
Welcome to the Fitbit Community, @JewelLi.
Thanks for the details shared in your post and for already trying to resolve the issue. I understand your concern and recommend trying the following:
1. The complete troubleshooting tips at Why isn't my Fitbit device's battery charging?
2. Change a clock face: How do I change the clock face on my Fitbit device?
If the issue persists, please get in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.
Hope this helps!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.