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Inspire HR stopped tracking heart rate

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‎07-03-2019 10:45 - last edited on ‎07-04-2019 05:54 by Fitbit Moderator

‎07-03-2019 10:45 - last edited on ‎07-04-2019 05:54 by Fitbit Moderator

My Inspire and the android app worked great for more than a week. It still monitors my sleep as it always did. But the heart rate monitor completely stopped working. I tried uninstalling the android app, restarting my phone, then re-installing the app. But that did not help. Please advise.

 

 

Moderator edit: Clarified Subject and Labels

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‎07-04-2019 05:53

‎07-04-2019 05:53

Hello @otto9F9otto.

 

Thanks for bringing this up and sharing everything that you have tried so far.

 

I will be moving this thread to the Inspire board as I think it is better suited for it. 

 

The first thing I'd like to recommend that you try to turn the HR off and then on again. You can find instructions on how to do it by clicking here. That will get it working once again.

 

In the meantime I'd like to ask if the HR sensor is turning on or if the lights don't come on at all?

 

I look forward to your reply. Please keep me posted on how it goes.

Lanuza | Community Moderator

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‎07-05-2019 20:27

In response to LanuzaFitbit

‎07-05-2019 20:27

I finally figured out the Android app: to see today's heart rate history, I
have to click on Saturdy, 6 days ago, Then I can page forward to today.
Counter-intuitive, but now I know. So my problem is solved. Thanks.
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