Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR stopped tracking my heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

I have restarted my device, gone into settings and made sure the heart rate is turned on, and adjusted the device on my wrist and heart rate is still not showing up. I don't know what else to do.

Best Answer
0 Votes
2 REPLIES 2

Hi @tamly8, welcome to our Fitbit Community! I'm sorry to hear that your Inspire HR stopped tracking your heart rate. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat and sent you an email. Please reply to their email in case the issue persists and they'll be happy to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes
Hello. I have been emailing back and forth but haven’t gotten many good answers. I keep being told the Fitbit is just looking for a stronger signal. However it has been looking for one for 48 hours. I tried on my boyfriend’s Garmin and it told me my heart rate was 144 while the Fitbit said 70. I was told there are slight differences between technology however this is a HUGE difference and I had just finished working out so I believe the Garmin was correct. My app is not registering any heart rate data for the Fitbit. It only detects heart rate when I am not wearing it. I do not believe this Fitbit is working correctly, I have tried all the troubleshooting put forth by the support team. I would really like a new Fitbit since this one clearly does not work correctly.

Sent from my iPhone
Best Answer
0 Votes