09-22-2020
05:45
- last edited on
09-23-2020
04:19
by
JuanJoFitbit
09-22-2020
05:45
- last edited on
09-23-2020
04:19
by
JuanJoFitbit
I have restarted my device, gone into settings and made sure the heart rate is turned on, and adjusted the device on my wrist and heart rate is still not showing up. I don't know what else to do.
09-23-2020 04:19
09-23-2020 04:19
Hi @tamly8, welcome to our Fitbit Community! I'm sorry to hear that your Inspire HR stopped tracking your heart rate. By the way, thank you for troubleshooting this issue before contacting our forums.
I was able to get in touch with our Support team and was told that they assisted you via chat and sent you an email. Please reply to their email in case the issue persists and they'll be happy to follow up and assist you accordingly.
I'll be around if any question arises.
09-23-2020 12:24
09-23-2020 12:24