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Inspire HR stopped tracking my sleep data

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‎10-24-2021 17:09 - last edited on ‎10-25-2021 03:13 by Fitbit Moderator

‎10-24-2021 17:09 - last edited on ‎10-25-2021 03:13 by Fitbit Moderator

After 3-4 months Inspire HR periodically didn't track sleep.I tried all the advice Fitbit gave me when I turned in a ticket and they basicly said is was a flaw and  sorry about your luck. I've put up with it for awhile, but I'm not happy about it. Does Inspire 2 do this? I'm leary of trying another product.

 

Moderator Edit: Clarified subject

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‎10-25-2021 03:18 - edited ‎11-02-2023 03:21

‎10-25-2021 03:18 - edited ‎11-02-2023 03:21

Hi there, @bodyfat. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

To better assist you with this, I'd like you to please confirm that you've followed the steps below: 

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Inspire HR. To do so, open the Fitbit app, tap on the Account icon, tap on your Inspire HR's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your Fitbit device once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

On the other hand, I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-25-2021 03:18 - edited ‎11-02-2023 03:21

‎10-25-2021 03:18 - edited ‎11-02-2023 03:21

Hi there, @bodyfat. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

To better assist you with this, I'd like you to please confirm that you've followed the steps below: 

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Inspire HR. To do so, open the Fitbit app, tap on the Account icon, tap on your Inspire HR's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your Fitbit device once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

On the other hand, I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes