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Inspire HR stopped working after 6 months

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‎12-03-2019 20:51

‎12-03-2019 20:51

Got my Inspire HR in June, 2019. Heart rate monitoring stopped in October. Now, the battery only lasts for 2 hours after being fully charged.

 

I bought it in Seoul. Now I am in the Philippines and there is no way here to have it fixed. I already lost the proof of purchase.

 

Any other way to fix it or get a product replacement?

 

Any other way

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‎12-04-2019 07:30 - last edited on ‎03-14-2025 16:56 by Fitbit Moderator

‎12-04-2019 07:30 - last edited on ‎03-14-2025 16:56 by Fitbit Moderator

@Affermato Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Inspire HR not working correctly. Have you tried any troubleshoots?I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. You can follow these instructions to help improve the battery life.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-05-2019 05:37

In response to AlvaroFitbit

‎12-05-2019 05:37

Hi, Alvaro! Thank you for your suggestions. 

Unfortunately, I tried all possible troubleshoots suggested here in the FitBit Community including yours. 

None of them worked. 

 

Today I tried once more to troubleshoot my Fitbit Inspire HR.

Still, none of them worked.

Got another problem, too. 

The clock intermittently changes its time; sometimes late and sometimes advanced. 🤔

 

 

 

 

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