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Inspire HR stopped working after getting wet

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‎08-19-2022 06:09 - last edited on ‎08-19-2022 10:43 by Fitbit Moderator

‎08-19-2022 06:09 - last edited on ‎08-19-2022 10:43 by Fitbit Moderator

After swimming in the sea my fitbit battery started discharging at much higher rate and eventually I am not able to charge it anymore. I have tried rebooting etc. I am not able to turn it on and it doesn't react to being connected to a charger. Is there anything I can do? Thank you 

 

 

Moderator Edit: Clarified subject

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‎08-19-2022 10:45 - edited ‎11-16-2023 11:28

‎08-19-2022 10:45 - edited ‎11-16-2023 11:28

Hi there, @AgnieszkaLP. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. I understand where your concern is coming from. 

If your Fitbit device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, please make sure you've restarted your your Inspire HR as instructed here How do I restart my Fitbit device?

If the restart doesn't work either and your Fitbit device hasn't vibrated for the restart process, I'd recommend trying the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again.

If none of these steps work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-19-2022 10:45 - edited ‎11-16-2023 11:28

‎08-19-2022 10:45 - edited ‎11-16-2023 11:28

Hi there, @AgnieszkaLP. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. I understand where your concern is coming from. 

If your Fitbit device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, please make sure you've restarted your your Inspire HR as instructed here How do I restart my Fitbit device?

If the restart doesn't work either and your Fitbit device hasn't vibrated for the restart process, I'd recommend trying the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again.

If none of these steps work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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