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Inspire HR stopped working after getting wet

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‎07-12-2022 10:06 - last edited on ‎07-14-2022 17:24 by Fitbit Moderator

‎07-12-2022 10:06 - last edited on ‎07-14-2022 17:24 by Fitbit Moderator

Hi!! I've looked through the forums and I don't see anyone with an issue quite like mine. I've had my inspire HR since 2019 and I recently took it to the beach for the second time since I've had it. (I did not mean to do this!! Usually I leave it at home so I don't mess it up.) When I came back I realized it had died and I hadn't received any low-battery notifications. I plugged it into my laptop and a smile icon will come up, as well as the fitbit logo and the number 100. When I unplug it it does not work at all. Is there anything I can do to fix this or do I just have to accept the loss?

 

Moderator Edit: Clarified subject

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‎07-14-2022 17:25 - edited ‎11-12-2023 06:21

‎07-14-2022 17:25 - edited ‎11-12-2023 06:21

Hi there, @TibbsPeralta. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire HR. I understand where your concern is coming from. 

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, please try restarting your Inspire HR. For instructions, see How do I restart my Fitbit device?

If the restart doesn't work either and your Fitbit device hasn't vibrated for the restart process, I'd recommend trying the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again.

If none of these steps work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-14-2022 17:25 - edited ‎11-12-2023 06:21

‎07-14-2022 17:25 - edited ‎11-12-2023 06:21

Hi there, @TibbsPeralta. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire HR. I understand where your concern is coming from. 

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, please try restarting your Inspire HR. For instructions, see How do I restart my Fitbit device?

If the restart doesn't work either and your Fitbit device hasn't vibrated for the restart process, I'd recommend trying the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again.

If none of these steps work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes