Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR stopped working after getting wet

I usually swim with my watch on. Today it stopped working after getting in a water park with my watch on. Help if it's a water clogged up issue. Charged, long press/hold isn't working.  Vibration on notifications work and phone syncing with watch. 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

Hi there, @Hemakp. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire HR is still unresponsive. I understand your concern, I will do my best to help you with this!

Please, dry your device well before putting it back on. If your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, please try restarting your Inspire HR once again. For instructions, see How do I restart my Fitbit device?

If the restart doesn't work, I'd recommend trying the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes

I am able to charge the device 100% after letting it dry. But the display doesn't even hold on for more than ten secs. It powers off the device. Everytime I long press the button it wakes up and stays only for a few secs. My guess is the battery is not holding power. I see it's fully drained within a couple hours. Please help. 

Best Answer
0 Votes