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Inspire HR stopped working after swimming

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‎05-27-2021 00:53 - last edited on ‎05-27-2021 12:50 by

‎05-27-2021 00:53 - last edited on ‎05-27-2021 12:50 by

Had my fitbit gir 18 months with no problems.   Yesterday I checked if its OK to wear it swimming and was assured it was.

I was in the water for 10 mins swimming.  On my return home I found my fitbit isn't working anymore. Charged it up fully + it will only hold the charge for hour before it dies again.  Ant suggestions if I can make a complaint to fitbit about this please.

 

 

Moderator edit: subject for clarity 

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‎05-27-2021 12:49

‎05-27-2021 12:49

Welcome to the Fitbit Community, @SunsetRunner.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our troubleshooting tips including a restart in this help article: Why isn't my Fitbit device's battery charging? 

 

If the issue persists, you can get in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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