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Inspire HR stopped working after swimming

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‎07-11-2021 09:32 - last edited on ‎07-12-2021 05:20 by Fitbit Moderator

‎07-11-2021 09:32 - last edited on ‎07-12-2021 05:20 by Fitbit Moderator

Just got back from 1 week at the beach.  After the first day in the salt water, my Inspire HR died.   No amount of clean water & charging revived it.  

 

 

Moderator edit: subject for clarity/format/label  

 

 

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‎07-12-2021 05:18 - edited ‎07-12-2021 05:18

‎07-12-2021 05:18 - edited ‎07-12-2021 05:18

Hello @AJ714. Welcome to the community forums!

 

Thank you for the detailed information and for the steps you've followed prior to posting. If you haven't done so, I'd recommend following some additional troubleshooting steps to see if your Inspire HR starts charging again. For this, please check here: 

Why isn't my Fitbit device's battery charging?

 

If that doesn't work, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Lastly, I also recommend visiting this help article for tips and recommendations before swimming with your Fitbit tracker: Can I swim or shower with my Fitbit device? 

 

On a side note, I've moved your post to the Inspire & Inspire HR board to keep our forums organized. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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