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Inspire HR stopped working after swimming

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‎07-29-2021 15:28 - last edited on ‎07-30-2021 04:20 by Fitbit Moderator

‎07-29-2021 15:28 - last edited on ‎07-30-2021 04:20 by Fitbit Moderator

Please help. My device was working fine, have had it just over a year. Went swimming today in shallow water and it has turned off and won't charge. Have tried the system reset. All sync data is timed about 10 mins after going in the pool. It wasn't out of charge. What can I do? 

 

 

 

Moderator edit: subject for clarity

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‎07-30-2021 04:25

‎07-30-2021 04:25

Hello @AlBren. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've tried. At this time, I'd recommend making sure that you have followed all the tips in this help article: Why isn't my Fitbit device's battery charging?

 

If the inconvenience persists, I'd suggest contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been a little bit longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Also, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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