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Inspire HR stopped working after swimming

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‎08-20-2021 15:04 - last edited on ‎08-20-2021 19:47 by

‎08-20-2021 15:04 - last edited on ‎08-20-2021 19:47 by

My Fitbit has stopped working after a swim in the sea. I have plugged it in to charge to full (it was at 73% before it stopped) and tried restarting it but it is not working. Please help!

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎08-20-2021 19:46

‎08-20-2021 19:46

Welcome to the Fitbit Community, @LArAaaa.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend following our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? 

 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-22-2021 06:11

In response to LiliyaFitbit

‎08-22-2021 06:11

This isn’t helpful. The screen of my fitbit has gone blank. I bought it January and it is not working.

Sent from my iPhone
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‎08-22-2021 16:25

In response to LArAaaa

‎08-22-2021 16:25

Thank you for your reply, @LArAaaa.

 

I appreciate your efforts and the additional details. I recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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