Inspire HR stopped working after swimming

[dmsehuang]

For the first time after I purchased my Fitbit, I went swimming. It stopped working after I swam for 20 min. I waited for a day for it to dry. Additionally, I charged it for the whole night. Finally I followed this troubleshooting guide: https://help.fitbit.com/articles/en_US/Help_article/1190.htm?Highlight=battery, but nothing works! What could go wrong? Does the product even support the swimming function? I feel so disappointed about it.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @dmsehuang. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. I understand where your concern is coming from and why you're feeling disappointed. 

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, please try restarting your Inspire HR. For instructions, see How do I restart my Fitbit device?

If the restart doesn't work either and your Fitbit device hasn't vibrated for the restart process, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

If none of these steps work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[dmsehuang]

Hi Marre,

It has been three days since I swam with my Fitbit and I assume it is fully dry. However, the device is still not working.

I believe the battery somehow died. There is no issue with charging the device, but once it's fully charged (I can see the battery percentage), the battery drops to 1% to 3% within 5-10mins. 

can someone tell me what's going on? 

[MarreFitbit]

@dmsehuang Thanks for getting back and for the update. As suggested above, please feel free to contact our Support Team directly for further assistance. Click here to get connected.

We look forward to getting you back on track. 

[dmsh1177]

I am having the same problem. Please let us know the solution if you find it. 

[MarreFitbit]

Hi there, @dmsh1177. Welcome on board. 

If you haven't done so yet, I suggest following the tips and recommendations I've provided here. 

Let me know how it goes. 

[dmsh1177]

I have followed all of the tips and suggestions recommended. My Fitbit has been cleaned and fully charged, but does not restart properly.  It will not swipe to other functions and remains always on display despite turning that feature off. Today it went from a 100% to 78% in about 3 hours. After holding steady at 78% for approximately one hour...poof! Battery dead again. This fitbit has only been in use since January 2022 (purchased new to replace previous one)

[dmsehuang]

Nope, the technical issue is not resolved yet. The company offered me a 35% discount as a workaround, but I am not satisfied with this answer at all, because I will swim regularly and if the Fitbit product cannot prevent water from damaging its battery, then why am I even purchasing a new one? After all, I did not do anything wrong, why am I paying for it?

[dmsh1177]

Exactly. My "new" fitbit has been used in the ocean (in January) and several times in my pool this summer without any issues until the other day. I will not spend more money on a faulty product. If it isn't fixed or replaced, my next device will not be a fitbit product.