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Inspire HR stopped working during a running activity

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‎01-21-2021 16:02 - last edited on ‎01-23-2021 03:29 by Fitbit Moderator

‎01-21-2021 16:02 - last edited on ‎01-23-2021 03:29 by Fitbit Moderator

Recently, around 1 in 3 or 4 chances, the app exit running mode when I was running, stopped recording .. however, sometimes it works perfect, record everything. I bought this last March, not sure if this one is broken,  needs a new one, but I heard it has at least 1.5 years to work properly.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-23-2021 03:28

‎01-23-2021 03:28

Hi @Cathy2020, it's great to see you in our Fitbit Community. Since you mentioned that your Inspire HR exits from the running mode, I'd like you to restart it as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your workouts.

 

Finally, monitor your Inspire HR and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎01-23-2021 19:45

In response to JuanJoFitbit

‎01-23-2021 19:45

Hi JuanJo,

 

Thanks for the advice, I restarted the device, and will see if it works fine every time I run. 

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‎01-25-2021 10:05

In response to Cathy2020

‎01-25-2021 10:05

Hi @Cathy2020, you are welcome. Please don't hesitate to get back if more assistance is needed and I'll be happy to follow up.

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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