help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2021 11:40 - last edited on ‎07-30-2021 18:09 by

‎07-30-2021 11:40 - last edited on ‎07-30-2021 18:09 by

2 days ago my screen stopped moving, faded and a day later it’s completely black. 
I have charged it. I have connected it to the charger and held the button on the side. Nothing is happening. The pulse sensor light doesn’t not always come on. 
Anything else I can do to get it working? 

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-30-2021 18:08

‎07-30-2021 18:08

Welcome to the Fitbit Community, @jkharen22.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? 

 

If the issue persists, I recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes