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Inspire HR stops counting steps around 7pm or when close to goal

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‎01-01-2020 16:16 - last edited on ‎01-02-2020 08:08 by Fitbit Moderator

‎01-01-2020 16:16 - last edited on ‎01-02-2020 08:08 by Fitbit Moderator

I have my Fitbit inspire hr now for a week and its the second time it stopped counting mu steps around 7 pm i did the restart and logging in and out after the first time it happened. This is really frustrating when you work with a dietitian and she looks at your goals and its not right! Why does it do that and how do i fix it

 

 

Moderator edit: updated subject for clarity

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‎01-02-2020 08:15 - last edited on ‎05-17-2025 12:12 by Fitbit Moderator

‎01-02-2020 08:15 - last edited on ‎05-17-2025 12:12 by Fitbit Moderator

@Dini1979 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Inspire HR not count steps and thank you for troubleshooting this issue. This isn't an expected behavior. Have this repeated after you restarted your device? Could you take pictures or sync your device? 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-02-2020 10:31

In response to AlvaroFitbit

‎01-02-2020 10:31

It would still sync while doing this and yes it did it 2 days after I rebooted it again it’s always at night too when I start slowing down at home I’ll be walking around and it won’t count for like 30 min to 1h

Sent from my iPhone
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