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Inspire HR stuck in “100” and Fitbit logo

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‎05-09-2021 19:44

‎05-09-2021 19:44

My inspire HR Suddenly stopped working after it lost battery. The device did not start back up normally after charging. It is stuck on a screen with the Fitbit logo and the number “100”. I cannot reset the device either (I have tried many times). A smiley face 🙂 pops up on the screen and then nothing. No vibration or anything. Is the device broken? Is there anything that can be done (other than a reset since like I said it will not turn on or off, just stuck on the logo with 100 on top). I’ve had the device for a year and pretty disappointed it stopped working! 

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‎05-10-2021 07:33 - last edited on ‎07-25-2023 11:28 by Fitbit Moderator

‎05-10-2021 07:33 - last edited on ‎07-25-2023 11:28 by Fitbit Moderator

@Amilad27 Welcome to the Fitbit Community.

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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