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Inspire HR stuck on Fitbit logo

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‎05-16-2021 00:18 - last edited on ‎05-17-2021 11:08 by

‎05-16-2021 00:18 - last edited on ‎05-17-2021 11:08 by

Got a new Inspire HR yesterday.  Started ok once charged up. Downloaded app to Samsung. Asked to update software so proceded. Watch screen now stuck on logo and www.fitbit.com/setup and can't get out of it, no matter what I try.

 

 

 

Moderator edit: subject for clarity

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‎05-17-2021 11:07

‎05-17-2021 11:07

Welcome to the Fitbit Community, @Kioinuk.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming if you've followed the steps to set up the tracker at How do I set up my Fitbit device? If you're experiencing any difficulties with updating your device, please try our tips in Why can't I update my Fitbit device?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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