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Inspire HR stuck on happy face

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‎07-08-2020 15:50 - last edited on ‎07-13-2020 11:59 by Fitbit Moderator

‎07-08-2020 15:50 - last edited on ‎07-13-2020 11:59 by Fitbit Moderator

Fitbit Inspire HR (no more than a year old) overnight stopped working. It only shows a happy face when connected with the USB but nothing happens when tried to reset it (press and hold button for 8 seconds).

 

 

Moderator edit: updated subject for clarity.

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‎07-13-2020 12:45

‎07-13-2020 12:45

Welcome to our community, @SunsetRunner. I'll be happy to assist with your Inspire HR screen inquiry. Thank you for letting us know that you've tried resetting your tracker without success. 


I went ahead ahead and created a case on your behalf. A customer representative will contact you soon. 

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎07-25-2020 15:39

In response to AndreaFitbit

‎07-25-2020 15:39

Thanks.

They sent me an email with instructions that I've already done. 

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