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Inspire HR stuck on the clock face screen

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‎12-01-2020 10:02 - last edited on ‎12-02-2020 03:30 by Fitbit Moderator

‎12-01-2020 10:02 - last edited on ‎12-02-2020 03:30 by Fitbit Moderator

The screen on my Inspire HR has been stuck on the clock screen for several days and I have been unable to reset it by following instructions to hold the side button whole charging. When I charge it and hold the button the smiley face appears but it does not correct the problem. Can customer service please contact me?

 

 

Moderator edit: updated subject for clarity

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‎12-02-2020 03:26

‎12-02-2020 03:26

Hi @DPotter, welcome to our Fitbit Community. I'm sorry to hear that that your Inspire HR got stuck on the clock face screen. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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