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Inspire HR sudden death

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‎08-10-2021 08:25

‎08-10-2021 08:25

I bought it in Dec 2019.  It worked great (sometimes app wouldn't sync, I would have to uninstall and reinstall, but that wasn't the wristband"s fault).  2 nights ago I went to bed with an 86% charge and woke up with a completely dead unit.  Tried restart, tried charging (it remained cool on the charger), and tried everything else I saw on these posts.  Couldn't get through to customer support, but figured they wouldn't help me anyway since the one year warranty was up.  I also deleted it from my bluetooth and tried to find it again to verify it was truly dead.  For the price, I think it should have lasted more than 20 months.  I never submerged it and kept it fully charged.  I've ordered a cheap offbrand smartwatch with an unlimited 3 year warranty for 1/3 the price of my HR.

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‎08-11-2021 06:04

‎08-11-2021 06:04

Hi, welcome to the Community forums, @vansks. 

 

Thank you for sharing all your feedback and this information about what you've been experiencing with your Inspire HR. 

 

In this case, if you already tried the restart procedure as described in this article, the steps listed here to resolve battery problems, and you continue to experience the same inconvenience with the device not responding, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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