Inspire HR swimming pool length incorrect

[OlivierA]

Hello everyone,

I recently experienced what looks like a bug.

I swim in pools of different size, but the activities are saved with the last one.

I was able to reproduce it.

Way to reproduce it : 

* Set the swimming pool length to 25m

* Go to Exercise -> Swim -> start

* Swim 

* Stop the activity (click twice the button, then tap on Finish)

* Set the swimming pool length to 33m according to the instructions 

* Go to Exercise -> Swim -> start

* Swim 

* Stop the activity (click twice the button, then tap on Finish)

* Go to shower

* Synchronize the activities with your smartphone

* On smartphone, the 2 activities are shown (great) --> BUT the 2 activities are saved with swimming pool length of 33 m, instead of the first with 25m and the second with 33m ==> Bad

Another way to reproduce it : 

* Set the swimming pool length to 25m

* Go to Exercise -> Swim -> start

* Swim 

* Stop the activity (click twice the button, then tap on Finish)

* Set the swimming pool length to 33m according to the instructions 

* Go to Exercise -> Swim -> start

* Swim 

* Stop the activity (click twice the button, then tap on Finish)

* Set the swimming pool length to 25m according to the instructions 

* Go to Exercise -> Swim -> start

* Swim 

* Stop the activity (click twice the button, then tap on Finish)

* Synchronize the activities with your smartphone

* On smartphone, the 3 activities are shown (great) --> BUT the 3 activities are saved with swimming pool length of 25m, instead of 25m/33m/25m

AND, there is no way to correct the activities information in the mobile application.

I hope  Fitbit will correct this, and record the swimming pool length as an information of the activity instead of a global parameter.

Notes :

* https://help.fitbit.com/articles/en_US/Help_article/2087.htm#setlength does not help

* I am using Inspire HR  with software 34.20001.88.11 model FB413 with a Nexus 5X Android phone

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @OlivierA.

Thanks for the information provided and for the efforts in trying to fix this swimming information issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.