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Inspire HR time and connection issues

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‎02-09-2021 09:03 - last edited on ‎02-10-2021 03:10 by Fitbit Moderator

‎02-09-2021 09:03 - last edited on ‎02-10-2021 03:10 by Fitbit Moderator

Hello,

For some reason my fitbit time changed and was about an hour and a half off and my timezone said it was still Edmonton Canada. I went to reset my phone and fitbit it did nothing. I deleted the fitbit and went to pair it again and now it says it has found my fitbit but then it cannot connect to it. I've tried playing with Bluetooth settings and still nothing is working. I cannot scroll up and down on the device to look at any settings it's just the clock.

 

 

Moderator edit: updated subject for clarity

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‎02-10-2021 03:10

‎02-10-2021 03:10

Hi @FMYLES, it's great to see you in our Fitbit Community. Regarding the time and connection issue that your Inspire HR has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

In order to avoid any confusion on my end, I'd like to know if you restarted your Inspire HR as described in this help article. After this, try setting up your Inspire HR from scratch again and see if the issues get fixed.

 

Looking forward to your response.

JuanJo | Community Moderator

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