Inspire HR touch screen no longer working

[Hotkoffee]

Hi my screen no longer lets me touch it to switch to different views, pick an exercise, a timer, etc. It is stuck on the time screen with the day since it no longer responds to my taps. 

any ideas on how to fix this?

Thanks!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Hotkoffee. Thanks for the details provided in your post about the issue with your Inspire HR. I understand where your concern is coming from. 

Please restart your Inspire HR as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Hotkoffee]

Hi this did not resolve my issue. 

Are there any other options available?

[MarreFitbit]

@Hotkoffee I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[HeatherJ_72]

You are lucky to at least be able to see the date time. I've tried the rebooting methods described in a few posts all I get are a few dots. Can read ANYTHING on screen. As a physical education teacher it's kinda hard to keep a phone in your hand to Just tell the time when teaching. 

My Fitbit just vibrates, but I can't tell why? If it a get moving notification, a text or whatever... I'm beyond frustrated with Fitbit lasting only 2 years. 

[MarreFitbit · Accepted solution]

Hi there, @HeatherJ_72. Thanks for stopping by in the Community Forums and trying the tips and recommendations we've provided above to solve the issue with the screen. I understand how frustrating this can be. 

At this point, please feel free to chat with us online or give us a call. Click here to get connected.

We look forward to getting you back on track. 

[HeatherJ_72]

I'll try to reach out when I am not teaching.

[MarreFitbit]

@HeatherJ_72 It sounds good. 🙂

I'll be around if there's anything else I may assist you with.