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Inspire HR tracking steps but not counting as exercise days.

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‎12-01-2023 21:56

‎12-01-2023 21:56

I have exercised 26 days in November. My Fitbit Inspire 2 app shows over 10,000 steps accurately for each of the 26 days. 
But the weekly ‘Exercise Days’ heading is only showing 2-3 days of exercise each week - for a total of 13 Exercise Days in November. 
I have closed out my app, rebooted my Fitbit, restarted my iPhone several times to no avail. 
Daily data is not transferring to Exercise days. 
What is the solution to this problem??

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‎12-02-2023 03:52

‎12-02-2023 03:52

Good to see you participating in the community for the first time @Cebella.

Thank you for sharing the details regarding the situation with your Inspire 2, and the attempts in order to fix it on your own.

I've been informed that you already contacted the Customer Support team for further assistance with this. As they already have your information recorded they will let you know how to proceed. Please keep an eye on your inbox and let them know what's new regarding the situation.

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