Inspire HR tracks inaccurate active minutes

[Lisa3928]

Giving me excessive amounts of active minutes which are very incorrect. It’s frustrating me because I can’t keep track of what is realistic. I rely on my inspire HR and now it seems I can’t trust it. I’ve had this device for about 14 months and I’ve never had this issue before.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Lisa3928 It's great to see you in our Fitbit Community. I totally understand how you feel about the inaccurate active minutes that your Inspire HR has experienced.

I'd like you to restart your Fitbit device as described in this help article. After this, monitor your Inspire HR and see if the active minutes are tracked accurately.

Hope this helps.

[Lisa3928]

Unfortunately resetting my Fitbit didn’t work. I am now using my daughter’s and unsure about purchasing a Fitbit in the future.

Sent from my iPhone

[JuanJoFitbit]

@Lisa3928 Thank you for getting back and trying the recommended steps. I know how frustrating this is for you.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.