Inspire HR turned off by itself

[MJK43]

A new Inspire HR, in use for just a few days.

Yesterday evening, synching showed only 3,000 steps on what was probably a 20,000 steps day. Turns out that the Inspire HR seemed to have turned itself off as tapping the screen brought up the smiley face initially before also then showing 3,000 steps.

There was 80% battery

I didn't know the fitbit could switch itself off - is there a reason why it happened and a cure please?

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Thanks for getting back to us and for letting us know that your Inspire HR turned off @MJK43. 

Your device shouldn't turn off having battery. Did you check your steps on the day this occurred before having the 3,000? Did you perform a different activity other than your daily activities on that day? Did you notice something different on your device?

I'll be waiting for your response. 

[MJK43]

Thank you for replying

I did not check my steps earlier.

The Inspire HR was in normal mode all day.

I did not notice anything unusual.

It lives in the wristband. I wear a watch on my other wrist so I don’t normally look at the Fitbit display - I just synch to the phone occasionally during the day and always just before bedtime, maybe 11pm.

Sent from my iPhone

[AndreaFitbit]

Thanks for getting back to us and for sharing your information @MJK43.

With all that you described it must have been an unusual error. I would recommend restarting your tracker and checking if this happens again in the future for further investigation.

Keep on visiting the forums.  

[MJK43]

I restarted it this morning after your earlier message and it still turned itself off again this afternoon.

Do I need to get it replaced ?
Have I been sent a faulty unit ?

Thanks

Sent from my iPhone

[AndreaFitbit]

Thanks for getting back to us, for restarting your device and for your questions @MJK43. 

I don't know if your tracker needs to be replaced or if you got a faulty unit. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.