help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR turning off several times

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-24-2020 22:13 - last edited on ‎10-25-2020 15:22 by Fitbit Moderator

‎10-24-2020 22:13 - last edited on ‎10-25-2020 15:22 by Fitbit Moderator

Hi, I have a problem with my Inspire HR. After a short time of having this device, it started randomly turning off and changing the time multiple times a day. I used to frequently change the clock face so the time gets fixed. Or els I would sync the device. But that happens so many times a day, it was so annoying and it just kept getting worse. I tried a soft reset and a factory reset, it didn't work. At this point, it started turning off only minutes after I synced it and it would not turn back on for a long time. I tried deleting it from the Fitbit app. It didn't work. Now, it doesn't turn on anymore. I tried charging it but there is no vibration when I put it in the plug and the screen is completely black. I tried pressing the side button while still in the plug. Still off and doesn't work. Since I didin't get to use it because of these issues, it is like new. Can you please help me?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-25-2020 15:21

‎10-25-2020 15:21

Hi @lili44, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Inspire HR isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes

‎11-01-2020 13:43

In response to RicardoFitbit

‎11-01-2020 13:43

My Fitbit Has Inspire HR quit tracking sleep and steps are not tracking accurately. Also, it won’t update. 

Best Answer