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Inspire HR unresponsive after charging

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‎04-05-2019 14:32

‎04-05-2019 14:32

I charge my Inspire until I get the Happy Face, then nothing. The screen does not respond. Finally after tapping and tapping for several minutes, it comes on but not only is the time incorrect but I have lost all my data for the day.

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‎04-06-2019 10:33 - edited ‎04-06-2019 10:35

‎04-06-2019 10:33 - edited ‎04-06-2019 10:35

How you doing @whitetaildeer? Thanks for joining this family, hope you like what find here!

 

You've done an excellent job troubleshooting your Fitbit Inspire. This is not a normal behavior, I'll be glad to give you a hand with this. Since you've already restarted your Inspire HR, I'd suggest to fully charge it. Then give it a try for another day and if you notice this is acting erratically again, please let me know so I can request a ticket for you.

 

About your missing data, you can manually log that information; so you don't loose all your steps. 

 

I'll be around!

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‎04-13-2019 02:46

‎04-13-2019 02:46

I bought my Fitbit inspire hr yesterday it was fine until I put it on charge this morning it’s showing the smiley face but then nothing just a blank screen 

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‎04-13-2019 09:33 - edited ‎04-13-2019 09:33

In response to YojanaFitbit

‎04-13-2019 09:33 - edited ‎04-13-2019 09:33

I gave up and returned the Inspire HR to the store. In my opinion it's not worth all the trouble.

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‎04-13-2019 10:37

In response to whitetaildeer

‎04-13-2019 10:37

Mine didn’t come on after that I’ve just got another one hope this will last x
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