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Inspire HR unresponsivescreen-no vibration after restart

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‎03-23-2021 05:59

‎03-23-2021 05:59

Hello

 

My inspire HR is about 13 months old.

 

It will not respond to scrolling. The side button works. I have plugged it in and tried to restart multiple times. The smiley face appears but the device does not vibrate. It worked once for a few seconds after a restart a few days ago but is not working now.

 

I have changed clock faces, checked for updates and made sure the screen is clean.

 

Please assist.

 

The steps and calories and automatic recognition is working in the background which I see in the app. 

 

I need to be able to start a workout.

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3 REPLIES 3

‎03-23-2021 08:38 - last edited on ‎12-10-2024 06:07 by Fitbit Moderator

‎03-23-2021 08:38 - last edited on ‎12-10-2024 06:07 by Fitbit Moderator

@NickyGetsFit Thanks for joining us! 

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-23-2021 10:45

In response to AlvaroFitbit

‎03-23-2021 10:45

Thank you very much Alvaro. I got efficient assistance from support via live chat. I will wait to receive the warranty information.

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‎03-25-2021 07:16 - last edited on ‎12-10-2024 06:07 by Fitbit Moderator

In response to NickyGetsFit

‎03-25-2021 07:16 - last edited on ‎12-10-2024 06:07 by Fitbit Moderator

@NickyGetsFit thank you for your reply. Really happy to hear that you got assistance from our Support team so keep working with them to find a solution.

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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