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Inspire HR update won't finish

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‎11-29-2019 19:34 - last edited on ‎12-01-2019 06:27 by Fitbit Moderator

‎11-29-2019 19:34 - last edited on ‎12-01-2019 06:27 by Fitbit Moderator

On android, the update won't finish.

 

 

Moderator edit: updated subject for clarity

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‎12-01-2019 06:29

‎12-01-2019 06:29

@Carol1519 It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your Inspire HR not updating on your Android device. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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