help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR walk earning 12000+ steps deleted after manually logging an activity

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-25-2020 15:52 - last edited on ‎07-27-2020 08:26 by Fitbit Moderator

‎07-25-2020 15:52 - last edited on ‎07-27-2020 08:26 by Fitbit Moderator

Walk and steps for the day randomly got deleted after I manually added in a new exercise from earlier in the day that didn't get recorded automatically. It deleted both the walk and all the steps gained from that walk taking me back to where I was earlier in the day. Anyone know what could be wrong and how I can get the stats back?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-27-2020 08:07 - edited ‎07-27-2020 08:26

‎07-27-2020 08:07 - edited ‎07-27-2020 08:26

@Carla91 It's great to see you in the Community! 

 

Let me help you with your Inspire HR losing steps after you manually logged an activity on your account. When you manually log an activity it will overwrite the data recorded by your tracker for that period of time. Try deleting the activity to see if you get back your steps and activity. Also please share a screenshot of the Dashboard for the affected day and the activities area.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes