Inspire HR water damage

[ZillaQueue]

I've had my Inspire HR for about 6-7 months and gone swimming with no problems (it's the reason I bought this model). I went swimming on this past Saturday and when I went to check the time, the screen didn't respond. I figured the battery may have died, so I attached it to the charger and when it didn't respond in any way, I took a closer look and noticed moisture in the top right corner of the screen. I let it sit in rice overnight, but the moisture is still there and my fitbit still isn't responding in anyway. Is there anything else I can do?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @ZillaQueue, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before to posting over here. Because your Inspire HR is swim-proof, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Stephalicous]

I’ve had my Fitbit Inspire HR for about a year and a half and I’m having the same issue. Rice isn’t drying out the humidity. What should I do?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Stephalicous.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your efforts and recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.