Inspire HR will not charge

[IttyBitty__69]

my inspire will no longer charge

first issue it will not respond to holding button in multiple times .. second issue is I have removed the device from my account and can not reload it because it will not charge.  It is just over a year old never have had a problem with it til 3 days ago. Never wore in water 

Question is... is it done after only a year. 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @IttyBitty__69. Welcome to the community forums! 

Thank you for the detailed information and for the steps you've followed prior to posting. I was able to see that you reached out to our Support Team and they were providing troubleshooting steps, but your chat got disconnected. In this case, if your Inspire HR is still refusing to charge, I recommend following some troubleshooting steps listed here. 

If that works, I recommend adding your Inspire HR back to your Fitbit account by following the instructions here: How do I set up my Fitbit device? Make sure to set it up as you would set up a replacement one. 

Nevertheless; if the inconveniences still persist, my best recommendation is that you please contact our Support Team one more time. Note that if you experience any connection issue through chat, you can contact them over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Hope this helps. 

[RBDK97]

For everybody that has the same problem, try to buy a new charger on Amazon or Fitbit accessories store. If the problem persists, you will need probably need to change the battery unit or the charging pins (malfunctioning charging pins are a common problem on Fitbit HR and Inspire 2). To change it, go find a repair store that use genuine Fitbit parts for more reliability and customer service.

[Odyssey13]

@RBDK97   There is no genuine Fitbit parts repair store. There are no batteries or parts available from Fitbit to repair these devices. Anything someone does could invalidate their warranty, should they still have one. Fitbit doesn't warranty anything unless it's purchased from an authorized retailer, but it's usually their entire unit, the pebble, band and charger. 

[IttyBitty__69]

Nothing has worked to get my inspire hr to work. ...giving up...my daughter is giving me hers ...I am a senior so this Fitbit was never abused, only completely wet twice... very upsetting to have it just quit working for no reason....

Sent from my iPad

[WilsonFitbit]

Hello @RBDK97, @Odyssey13. Nice to see you around and thank you for your inputs. @IttyBitty__69 Thank you for your reply. 

@IttyBitty__69 Since the inconvenience has persisted, I recommend contacting our Support Team for further assistance. Nevertheless, I was able to see that you tried to contact them through chat, but it seems that your chat got disconnected. In this case, I recommend trying to contact them over the phone if you experience any connection while chatting with our team, but take into consideration that phone wait times have been longer than normal. 

@RBDK97 On a side note, I'd like to let you know that we currently don't recommend taking out the battery or any other item or part of the Fitbit device itself. 

See you around. 

[Table4four]

I wear mine swimming and my first Inspire HR battery stopped charging after 8 months, but I received a replacement Inspire HR and now this one is not charging.  The replacement one is 11 months old.    I contacted Fitbit Support and I'm awaiting my warranty options.   I swim with my Inspire HR about 5-6 days a week.     At this point, I think it's a design flaw and if I get any warranty credit I will get a different model.   

[Odyssey13]

Hi @Table4four  the warranty period begins with the original device date, not the replacement. You can read more about it here - click. They look at each case individually and if a discount coupon is issued, it wouldn't work on the newest models. 

[WilsonFitbit]

Hello @Table4four. Welcome to the community forums. @Odyssey13 Nice to see you around and thanks for your input. 

@Table4four I'm sorry for the experience and thank you very much for the detailed information and for taking the time to provide your feedback. At this time, I was able to confirm that you contacted our Support Team and they were able to provide information and assistance. If you still have questions or inquiries about the outcome of your case, I recommend replying back to your case and they will be more than glad to continue assisting you. 

See you around.