Inspire HR will not restart

[AlexAndreaS]

My screen has frozen and is stuck on the main clock screen. I attempted a restart following the instructions on the Fitbit website, but the restart would not work. The fitbit vibrated when plugged in, but not while holding down/releasing the button & no smiley face came up. Does anybody know what is going on/how to fix this?

[YojanaFitbit]

Nice to see that you're digging into the Fitbit Forums @AlexAndreaS, let me give you a warm welcome to our community.

Thanks for troubleshooting prior to contacting us. Restarting your Fitbit was the correct step. We strive for excellent customer service and customer satisfaction remains our number one goal. Your comments are greatly appreciated. I've checked with our support team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case shortly.

Please let me know if you need anything else.

[AlexAndreaS]

Hi,

I have not yet heard back from fitbit support after reaching out two weeks ago.



Sent from my Samsung Galaxy smartphone.