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Inspire HR will not turn on

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‎06-23-2019 07:28 - last edited on ‎06-26-2019 08:19 by Fitbit Moderator

‎06-23-2019 07:28 - last edited on ‎06-26-2019 08:19 by Fitbit Moderator

I was going through the steps of setting up my brand new Fitbit. The Fitbit was on. The app ask to update a new firmware, so I started this. Came back and the app indicates the tracker still needs updating and I can’t turn the Fitbit on. Help.

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎06-23-2019 23:45

‎06-23-2019 23:45

Hi @Critter30  try THIS Help Article on set up problems. Sometimes updating is a bit difficult so give it a few tries before you despair!

When you say you cant turn four Fitbit on, do yeau mean the screen is blank? If not blank, what is it showing?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-25-2019 15:02

In response to NellyG

‎06-25-2019 15:02

It is black. There is nothing showing like it is off.
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‎06-25-2019 19:04

In response to Critter30

‎06-25-2019 19:04

Ohhh dear! That doesnt sound good. I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-26-2019 08:18 - last edited on ‎03-21-2025 11:54 by Fitbit Moderator

In response to NellyG

‎06-26-2019 08:18 - last edited on ‎03-21-2025 11:54 by Fitbit Moderator

@Critter30 It's great to see that you've visited the Fitbit Community!

Let me help you with your Inspire HR that isn't working and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

@NellyG thank you for letting us know.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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