Inspire HR won’t charge after battery running out

[Ray263]

After having my inspire battery run out on vacation (I forgot my charger). It won’t charge now. I tried resetting it and tried cleaning the connections, like Fitbit recommends. Can anybody else give me suggestions? 

Moderator edit: subject for clarity and label

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ray263.

I am sorry to hear your device won’t charge after battery running out. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend confirming our complete troubleshooting instructions in this help article: Why isn't my Fitbit device's battery charging?

Looking forward to hearing back from you.

[Ray263]

I did all those things just like I said in my first post. Is this really the best your company can do? Nobody from customer service will answer how to fix it. Very poor service

[LiliyaFitbit]

Hi @Ray263, thank you for your reply.

Thank you for confirming that you've tried our complete troubleshooting tips. I appreciate your feedback, our team is always working on our products and services, and your comments are always welcome. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.