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Inspire HR won't charge or respond

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‎06-12-2019 23:58 - last edited on ‎06-13-2019 06:26 by Fitbit Moderator

‎06-12-2019 23:58 - last edited on ‎06-13-2019 06:26 by Fitbit Moderator

I bought an inspire hr in April. It won’t charge or respond but vibrates every now and then. I’ve cleaned the charging port thingies, tried multiple different charging sources and locations (pc, USB plugs etc). It sometimes does the smiley face to say it’s reset but doesn’t actually reset and mostly doesn’t even respond to the buttons being held. Iappear to have run out of options. What’s next??

 

bianca 

 

 

Moderator edit: updated subject for clarity

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‎06-13-2019 01:30

‎06-13-2019 01:30

Hi @BiancaDale  I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-13-2019 06:30 - edited ‎10-23-2023 09:59

In response to NellyG

‎06-13-2019 06:30 - edited ‎10-23-2023 09:59

Welcome to the Community Forums @BiancaDale! I appreciate you've taken the time to try those steps and recommendations to solve the issue with your Inspire HR.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Thanks for your help @NellyG! 

Let us know if there's anything else we may do to assist you with. 

Maria | Community Moderator, Fitbit


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