Inspire HR won't charge or turn on after going in pool

[knitalife]

Even though the Inspire HR is said to be water resistant, I do not wear it in the shower or while swimming or doing dishes, etc.  On the 4th of July, I took a dunk in a pool and the fitbit was immersed.  I immediately removed it but since then, it will not turn on or charge.  I can sometimes get it to show that smiley face but it does not fire up.  Is it broken for good?  I thought you were supposed to be able to swim with it?  What gives

[LiliyaFitbit]

Welcome to the Fitbit Community, @knitalife.

I am sorry to hear your Inspire HR tracker won't charge or turn on after wearing it in the pool. Thanks for trying to resolve this and I am here to help. I appreciate the additional details, I understand how you are feeling and I am here to help. Fitbit Inspire HR is swimproof in a lake, pool, or ocean (up to 50 meters). For more information, see Can I swim or shower with my Fitbit device? 

I recommend following the troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

Let me know how it goes, I'll be around. 

[knitalife]

It's dead.  So disappointing.  I didn't even swim with it on, I just jumped in a pool, realized right away that I was wearing it and immediately took it off.  My friend that I was with didn't even bother to take hers off.  I have had it about a year.  I guess it's just planned obsolescence with these things. I had one that lasted about a year and one that fell off my wrist after a couple of months of use.  

[LiliyaFitbit]

Hi @knitalife, thank you for your reply.

I appreciate the additional details, I totally understand how you are feeling. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[knitalife]

Thank you Liliya for the referral to Customer Support -- they reached out to me and I was able to order a replacement that is being sent right away at no charge.  Thank you, I so appreciate your follow up and assistance.  I have really come to rely on my Fitbit and have been so sad these past couple weeks without it!  

[LiliyaFitbit]

Hi @knitalife, thank you for your response.

I am glad to hear that you had a great experience with our Support team and now you'll receive a replacement! Thank you for posting the update here. I appreciate your feedback and hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!