Inspire HR won't charge or turn on

[andidawn]

Will not turn on or charge. Have tried resetting

Moderator edit: subject for clarity 

[Julia_G]

Hi, @andidawn , I would recommend trying the reset procedure again several times.  Put it on the charger, even if it does not seem to be charging, and while it is still plugged in and charging press and hold the button for up to about 30 seconds.  This will often solve the problem.

Let us know hw it goes.

[andidawn]

I have tried this several times and still nothing.

[LiliyaFitbit]

Welcome to the Fitbit Community, @andidawn. It's nice to see you around, @Julia_G.

@Julia_G Thank you for your support!

@andidawn I am sorry to hear your Inspire HR won't charge or turn on. Thanks for trying to resolve this, I am glad to assist you. I recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

Keep me posted on the outcome.

[andidawn]

I have tried all of these options.... is there a way to return for repair?? I had my original Fitbit for years and still works.... this one lasted about 3 months

[LiliyaFitbit]

Thank you for your reply, @andidawn.

I appreciate your efforts and the additional details. I understand your concern, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Jthorpe29]

I'm having the same issue. My Inspire HR won't turn on. It just stopped working last week. I've tried changing the clock face and resetting it several times. What else can I try?

[Jthorpe29]

I'm having the same issue. It won't turn on. It's been like this for about a week. I cleaned off the sensors and plugged it in and tried restarting it several times. It does get hot when plugged into the charger. I also tried to change the clock face. What else can I try? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jthorpe29.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts. I've shared your case with our Support team and they will continue assisting you on this matter. 

I'll be around.

[Nickyea]

I'm having the same issues. I have tried all the troubleshooting tips, but still won't work. 

[Rhondahickman24]

I’ve tried everything you suggest to people and nothing is working 

[Queenb38]

Well I’ve did that yesterday with a cs rep over the phone and still nothing. Before mine turned off I noticed the time wasn’t correct. And when I sync it is when it happened. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Nickyea @Rhondahickman24 @Queenb38.

@Nickyea @Rhondahickman24 Thank you for joining the thread and sharing that you're experiencing the same issue with your devices. I appreciate your troubleshooting efforts and would like to confirm if you've followed these steps to restart the tracker: How do I restart my Fitbit device? I will be glad to assist you further. 

@Queenb38 I appreciate your participation in the Forums and sharing your experience. Thank you for working with our Support team. In case you have any doubts about the outcome, I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

Looking forward to hearing back from you.

[Queenb38]

I spoke to someone else today and waiting to get an email.

Sent from my iPhone

[Nickyea]

Yes I can confirm that I have tried all the steps, with no success. 

[LiliyaFitbit]

Thank you for your replies, @Queenb38 @Nickyea.

@Queenb38 I appreciate the update, I am sure our Support team will do their best to help you. 

@Nickyea Thank you for your efforts. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

I'll be around. 

[Rhondahickman24]

I have tried everything you guys suggest and my Fitbit will not work anymore. I very disappointed cause my first one lasted years and this one have lasted 7 or 8 months.


Sent from Yahoo Mail for iPhone

[Nickyea]

I have been contacted by the support team and I am being sent a replacement. Thank you for your assistance. 

[LiliyaFitbit]

Thank you for your replies, @Rhondahickman24 @Nickyea.

@Rhondahickman24 I am sorry to hear the issue persists, I understand how you are feeling and appreciate your troubleshooting efforts. I went ahead and created a case for you, someone from our Support team will reach out soon. Please keep an eye on your inbox. 

@Nickyea That's great news! I am glad to hear that our Support team took care of your case and you were sent a replacement. Thank you for posting the update here. I appreciate your feedback and hope you continue enjoying the Fitbit experience. 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums.

[tld5756]

Another one bytes the dust...  Received as a birthday gift in May 2020.   Tried everything mentioned in the above posts... Twice!

Just logged off after over an hour of waiting, customer support chat... No response!  About ready to give up.  "Fit" to be tied!

tld