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Inspire HR won't charge or turn on

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‎06-22-2021 23:51 - last edited on ‎06-23-2021 11:03 by

‎06-22-2021 23:51 - last edited on ‎06-23-2021 11:03 by

my Fitbit inspired hr all of a sudden stopped having the green light. when I connect to the charger, it was showing a smiley face, but now nothing. it's also not charging.

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎06-23-2021 11:01

‎06-23-2021 11:01

Welcome to the Fitbit Community, @Treesabell.

 

Thanks for the details shared in your post. I recommend following our troubleshooting tips including a restart in Why isn't my Fitbit device's battery charging? Please also check if your tracker is updated to the latest version: How do I update my Fitbit device?

 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? 

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-27-2021 19:21

In response to LiliyaFitbit

‎09-27-2021 19:21

Hi there,

I have the same issue as Treesabell. above. This morning my Fitbit logged my swim, then started to flash 51 on the screen about an hour later, then went black the green light on the back isn't working now.

 

I have updated my Fitbit app on the Playstore for my android, I have undertaken the trouble shooting, cleaned the charger points and back of fit bit with an alcohol wipe. Checked the USB port with other devices and its working. Tried to charge in the charger on the wall plug, still no green light, still a black screen.

I have unpaired the device and tried to pair again, now my phone tells me that inspire HR is not available to connect.

 

I am out of ideas, what should I do next?

 

The fitbit is recording steps, so it os working, the battery is charged to 44% currently

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