Inspire HR won't charge or turn on

[Misscraftykathy]

At 7:38 a.m. my Inspire HR died. It won't charge, won't sync, won't light up. The screen is black, the heart rate light isn't flashing. It won't reset.

I didn't get it wet, and I take very good care of my Inspire HR! I have taken very good care of all my other Fitbits also! 

I bought it December 26, 2020. Are they all going to stop working at 6-8 months only to be replaced by a series of refurbished Fitbits under warranty that don't work for more than a couple of days?

Moderator edit: subject for clarity 

[Cindysolitary]

A week or so ago, I couldn't scroll off the time page - but I was too busy to try to get help for it, so figured I could get what I needed from my phone app.

Last night, my tracker randomly scrolled on its own through all the pages and the battery ran down really quickly.

Today, the screen is mostly blank, although I've had a few odd messages like "change your clock face."

I have figured out that it's counting the steps, but I can only see them on my phone.

Now my phone app is acting random, but the dashboard on my laptop shows the few steps I've done while wearing it, since it's been plugged in for hours.

My phone says it won't sync, but sometimes the laptop says it did sync.

Today the phone app says my Fitbit needs a firmware update, but I've been trying to install it - I'm now on try 3.

I thought I'd get a couple years out of it, at least!

Very frustrated at spending all day on this, and the one place in town that sells Fitbits has the website saying they're out of stock, and I'd have to walk a few miles to get there.

[LiliyaFitbit]

It’s good to see you in the community, @Misscraftykathy. Welcome to the Fitbit Community, @Cindysolitary.

Thanks for the details shared in your posts and for already trying to resolve the issues with your devices. I am sorry to hear about the frustration this situation has caused. I understand how you are feeling and appreciate your feedback. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide solutions.

See you around.

[SSwork]

Me too. July 30, 2021

[pjwaldo]

The same exact thing has happened to my Inspire HR.  Did you get any help with your issue?

[Joltko]

Exact same thing happened to my Inspire HR this morning!

[SSwork]

Try getting in touch with support through the app. They were able to help me.

SSwork

[Joltko]

Live chat support fixed my issue very easily. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SSwork, @pjwaldo and @Joltko.

@SSwork @Joltko I am glad to hear our Support team helped you. I appreciate your time and feedback and hope you continue enjoying the Fitbit experience. 

@pjwaldo Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I recommend following our troubleshooting instructions including a restart in Why isn't my Fitbit device's battery charging? If the issue persists, please get in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[LIR5210]

Same thing happened to me.  I called support.  We tried a few things, but there was no solution.  I was referred to another department.  Now I'm waiting for them to contact me.  I find it strange that all these people on this chat had their Inspire HRs quit within 48 hours.  Something happened.  

[SSwork]

I hope they respond soon. It does seem very odd that so many have stopped working at the same time. Very weird.

SSwork

[Joltko]

Yup same here. The coupon department contacted me with a 35% off coupon. No thanks. I’m not wasting my money on another Fitbit ever again. I’ve had 3 different kinds and they have all died in 2 years or less. Support did help me the morning it died and got it going again only for it to die again that evening, the last thing I seen on my screen that evening was a smiley face and then it officially died. I find it very suspicious that our Fitbits died at the same time. 

[Joltko]

Actually, after support “fixed” my issue, my Fitbit died again a few hours later and support told me there was nothing more that could be done. Super suspicious that so far a few fitbits died at the same time. I will never buy another again. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @LIR5210. Thank you for your replies, @SSwork and @Joltko.

@LIR5210 I am sorry that you are going through the same situation. I understand your concern and thank you for working with our Support team. I am sure they will do their best to help you, please keep an eye on your inbox.

@SSwork @Joltko I appreciate the update. I understand that this can be very frustrating, thank you for sharing your concern and feedback. Please know that your comments won't go unnoticed, our team is always working on improving our devices and user experiences, and we take every feedback as a learning and improvement opportunity for our products. 

See you around.