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Inspire HR won't charge

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‎09-26-2019 07:32 - last edited on ‎09-27-2019 11:52 by Moderator Alum

‎09-26-2019 07:32 - last edited on ‎09-27-2019 11:52 by Moderator Alum

I have bought this device in April this year, has been using regularly, but then suddenly it stopped charging. I tried using a computer usb port, as recommended in one the forum pages, but it seems dead.

 

When pressing the device button, a smile face appears and then goes dead. Any procedure to do?

 

 

Moderator edit: subject for clarity

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‎09-26-2019 23:28

‎09-26-2019 23:28

Hi @scancissu  Get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎09-27-2019 11:53

‎09-27-2019 11:53

Welcome to the Forums, @scancissu and @Odyssey13, thanks for the input.

 

I appreciate all the efforts in trying to fix this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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