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Inspire HR won't charge

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‎04-11-2020 07:11

‎04-11-2020 07:11

Hi all had an inspire HR since christmas and really enjoyed using it but tried to plug it into charge today and doesnt seem to recognise the charger. I've tried erasing all user data is there anything else i could try or is it likely a warranty job?

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‎04-29-2020 12:02 - last edited on ‎06-11-2025 08:02 by Fitbit Moderator

‎04-29-2020 12:02 - last edited on ‎06-11-2025 08:02 by Fitbit Moderator

@ed209-1 Welcome to the Community. Sorry for the delay in my reply.

Let me help you with your Inspire HR not charging and thank you for troubleshooting this issue. Erasing data won't help if this is a battery issue. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.

Let me know how it goes.

Alvaro | Community Moderator

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