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Inspire HR won't charge

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‎07-05-2020 07:18 - last edited on ‎07-07-2020 21:15 by Fitbit Moderator

‎07-05-2020 07:18 - last edited on ‎07-07-2020 21:15 by Fitbit Moderator

Can anyone help.

 

Only had my inspire HR about 4 months. It was a gift. It suddenly won't charge.

 

I have cleaned the ports, left it to charge for hours. Deleted the device from my app but can't reinstall as no charge.

 

It is totally dead, won't even vibrate when connecting charger.

 

Moderator Edit: Label

 

Thanks

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3 REPLIES 3

‎07-07-2020 21:13

‎07-07-2020 21:13

Hi @Linz4321, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Let me know if further assistance is needed and if you have any additional questions.

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‎07-07-2020 23:03

In response to RicardoFitbit

‎07-07-2020 23:03

Hi Ricardo

Thank you for replying. The device shows no sign of life at all so unable to reset it unfortunately.

 

Customer services are sending me a new one. Appears to be a common fault with the Inspire series judging by all the other posts.

 

Could you advise if Fitbit are looking into this common malfunction?

 

Thanks

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‎07-08-2020 12:30

In response to Linz4321

‎07-08-2020 12:30

Thanks for your reply @Linz4321.

 

I appreciate the details that were shared in your post, I'm really happy to know that our Customer Support team provided you assistance with your Inspire HR. Please do not hesitate to contact me back if you require further assistance or if you need anything else, I'll be here ready to help you out.

 

To answer your question, we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always important for us to evaluate our procedures. 

 

It was a pleasure to assist you.

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