help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2020 09:25 - last edited on ‎09-04-2020 19:31 by Fitbit Moderator

‎09-04-2020 09:25 - last edited on ‎09-04-2020 19:31 by Fitbit Moderator

My Inspire HR has had a black screen for the last month but I still wore it because it synced with the app and I could track my steps and activity. Now it will not charge or sync. I have tried to reset it several times and have cleaned it thoroughly. Is there anything else I can do or is it just done?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-04-2020 19:31

‎09-04-2020 19:31

Hi @EmyLou924, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Looking forward to your reply.

Best Answer
0 Votes

‎09-04-2020 20:24

In response to RicardoFitbit

‎09-04-2020 20:24

Thank you for the reply! I have tried the restart process a few times with no success. It will vibrate slightly when on the charger and I push the button but the screen will remain black. The heart rate sensors are not lit up or flashing. It is basically unresponsive at this point. 

Thanks,

Best Answer
0 Votes

‎09-06-2020 18:32

In response to EmyLou924

‎09-06-2020 18:32

Thanks for your update @EmyLou924.

 

I'm sorry to know that you're still experiencing difficulties with your Inspire HR but thank you for taking into consideration the troubleshooting steps that were shared on my previous post. That being said, because the issue persists, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes